Refund policy
Return & Refund Policy
We want you to be happy with your purchase. If you are not satisfied with an item, you may return it for a refund subject to the terms below.
Returns
Returns are accepted within 14 days of delivery. To be eligible for a return, merchandise must be unworn, unused, and in its original condition.
Customers are responsible for all return shipping costs. Original shipping charges, if any, are non-refundable.
Please send returns to:
MerchMoves Co.
904A 15th Ave S
Nashville, TN 37212
We strongly recommend using a shipping method that provides tracking. MerchMoves Co. is not responsible for return packages that are lost or damaged in transit.
Refunds
Once your return is received and inspected, we will issue a full refund of the purchase price of the returned item to your original payment method.
Please allow several business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us before returning it. If the error was ours, we will cover the cost of making it right, including return shipping when necessary.
Exchanges
We do not offer direct exchanges. If you would like a different size or item
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rob@merchmoves.co. Please note that returns will need to be sent to the following address:
MerchMoves Co.
904A 15th Ave S
Nashville, TN 37212
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rob@merchmoves.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rob@merchmoves.co.
Final Sale Items
Items specifically marked “Final Sale” at the time of purchase are not eligible for return or refund.
Questions
If you have questions about a return or refund, please contact us before sending your return. Rob@MerchMoves.co
MerchMoves Co. reserves the right to refuse returns that do not meet the requirements of this policy.